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Support Overview

At Corecon, we're in the business of developing easy-to-use estimating and project management software solutions. To get up and running quickly, our support options are tiered for the level of assistance you need. Below is a list of support services that Corecon and its affiliated Value-Added-Resellers (VARs) offer.

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Technical Questions:

Technical Support (Free)

Corecon Technologies is committed to offering timely, thorough and efficient resolutions to your implementation and operation issues.

Free telephone and email support is included in your subscription service. Standard support hours are Monday through Friday from 8 AM to 5 PM PST excluding standard holidays.

Online Help System (Free)

In addition to email and phone support, customers are encouraged to use Corecon's extensive online help system which provides detailed information on each feature as well as pre-recorded training videos.

For new users, Corecon's Implementation Guidelines show how all the features are integrated and provides a road map on what to do first.

Live Weekly Webinars (Free)

Every week, Corecon offers live weekly webinars to go over getting started functions, special topics and open sessions where customers can ask questions on any product. Typically, these webinars are held Tuesdays thru Thursday excluding holidays. This is great resource in addition to the online help system.

Consulting (Fee Based Services)

Corecon offers full-service consulting for all of its products through its VAR channel. Corecon's consultants have both construction industry experience as well as technical expertise and are committed to maximizing the value of Corecon in your organization. Corecon consultants provide both online and onsite training options which will guide clients on how to use the software and adapt it to their specific needs.

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