Technical Support

Technical Services Designed To Keep You Moving Forward

Corecon is committed to offering timely, thorough and efficient resolutions to your implementation and operation issues in accordance with the Corecon Support Agreement. Standard support includes three channels of communication between customers and Corecon technical staff: Web, email and phone. Customers are encouraged to use the Web or email whenever possible in order to minimize phone wait times.

Online Help System

In addition, customers are encouraged to use Corecon's online help system which provides detailed information on each feature as well as up to 70 + on-demand training videos. For new users, Corecon's Cheat Sheet shows how all the features are integrated and provides a road map on what to do first.

Web and Email contact

Customers can contact Corecon technical staff via email with questions or comments on the solution. Questions and comments should be clear and provide the necessary information to ensure a quick response.

Phone Contact

Software support, which includes Corecon and the CoreconLink applications, is available during normal service hours of 8:00 am to 5:00 pm Pacific Standard Time (PST).

Forums

Customers can also interact with one another or with support personnel through the use of online forums. These provide a means of community participation and recognition for the customers among their peers.